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Frequently Asked Questions
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June, 2012 New Issues
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If NONE of our previews are playing for you:
Our site uses Flash for many of its previews.
The Adobe Flash player and browsers are frequently
updated at the same time. If you have recently updated your
flash player, say to version 11.3 (or allow Automatic
Updates for Adobe), and now you cannot see our videos in
your browser please check the version of the browser that
you are running and update to the latest version.
We have recently discovered, for example, that Firefox 6
will not run flash videos with version 11.3 of the Flash
Player installed.
If both your flash player and your browser are at the
latest update version and you are still having problems on
our site, please see the issues and fixes posted below.
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I can't see the closed captions in the uninterrupted videos,
what's wrong?
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If you have visited the uninterrupted videos on a previous
occasion, you will need to clear your internet cache to see
the new closed-captioned files.
Internet Explorer: Tools > Internet Options >
(Middle Section - Temporary Internet Files) > Click
"Delete Files"
Firefox: Tools > Options > Cache Tab (at the top,
on the right) > Click "Clear Cache Now"
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Internet Explorer 7 - Flash Issues
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We have received several inquiries over the past few months from users that were once able to view our videos, but suddenly find they can no longer do so.
Quote: "Bravenet - Webmaster Tips and Tricks" As most of you probably know...IE7 was released on Oct 18th of 2006. It is delivered as a forced update that comes in through your windows updater. Why is this update significant? Internet Explorer has had a history of poor CSS support and poor compliance with W3C standards, meaning that in order to achieve some CSS effects it was necessary to implement 'hacks' that would not pass validation with the W3C. It was long anticipated that a new version of this browser would address many of these issues. While the Microsoft developers network (MSDN) states that they have implemented a lot of fixes and new feature support, they admit that IE7 still does not provide complete compliance. One of the problems of making so many changes to this browser is that now pages that worked in IE6 are broken in IE7.
After researching this issue, we have learned that the new Internet Explorer 7 is
also presenting problems with the Flash player. We have found a very helpful video (.wmv format) that explains
one way to remedy the problem. If you are experiencing the issue, please visit:
http://www.updatexp.com/ie7-issues.html
Scroll down a little on the page and (since you cannot view flash videos) look for the "Download the .WMV file here" link.
Please exercise discretion. We do not recommend this
fix, but offer it as the only available solution for the
IE7 problem of which we are aware.
You might also consider installing and using Firefox
as your browser. You can run both IE and Firefox
on the same machine - even at the same time!
(For other Flash issues, please read the FAQs below.)
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I cannot see your videos running. All I see is a small square with a "red x" in it.
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If all you see for a video is a "red x," right-click the red x. If you do not see information about your version of the Flash player, you do not have the Flash player installed. You can get a FREE installation from
www.adobe.com
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I cannot see your videos running, but I know I have Flash Player installed.
All that I see is a big white space. Why is this?
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In order to see our videos, you must make sure of these things:
1) You must have at least Flash Player 8 installed. 98% of
internet users already have the Flash Player installed, but if you
fall into that 2% or your version is less than 8, you can get a FREE installation from
www.adobe.com
To check your version of the Flash Player, right-click on
any video. A pop-up window will display the Flash
Player version at the bottom of the window.
2) You must start your visit to ASLBible at our Main Page: www.ASLBible.com.
If you bookmark a page inside our site and then use
that bookmark later, you might not be able to see our
videos play.
If you have had this experience, CLOSE your current
browser window, OPEN a new browser window, and
RETURN to our Main Page at www.ASLBible.com. With FLASH PLAYER
8+ installed, you can then navigate
FROM OUR MAIN PAGE to the various site options and see the videos playing without any
problem.
3) Check your firewall settings to make sure
ASLBible.com is
not being blocked.
You might also consider installing and using Firefox
as your browser. You can run both IE and Firefox
on the same machine - even at the same time!
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I cannot see your videos running, but I know I have Flash Player installed. All that I see is a little ball going across the bottom of the video. Why is this?
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Same answer as above.
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I can't see your videos running either, but I know I have Flash Player
8 installed. What I see is a big gray space. Why is this?
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Our site videos are designed to be viewed with
Macromedia's Flash Player 8.0 or higher. The gray space
that you are seeing indicates that a QuickTime Player has
tried to appropriate the flash format. Perhaps you have
recently installed QuickTime or the QuickTime player has
performed an automatic update without you being aware.
Therefore, you will need to tell QuickTime that it
cannot try to open Flash files (undo the flash file type
association in QuickTime.). Your QuickTime player might be
different, depending on the version, but here are the
basic steps to solving your problem:
Start the QuickTime player through your Start Menu.
Under "Edit," choose "Preferences."
Then, if you see a drop-down menu, choose "File
Associations." Under "File-type
Associations," uncheck the option for File
type: "Flash file" or extension ".swf."
Your version might have a somewhat different way to
access File Associations, but if you can
"un-associate" flash files from the QuickTime
player, you will be able to see our videos and the
QuickTime player will remain the video player for the
other file types you leave checked in File Associations.
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I can see your videos OK, but they always run in super
slow motion the first time through. After that, they play
fine. Why is this?
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Our site is designed to be run on a 300 Kbps DSL (or
faster) connection. If you are viewing the site on a 56k
modem or a slower DSL line, you can still participate in
the site, but the videos will play slower the first time
you play them. Once a video has fully loaded, it will
replay at normal speed.
By the way, the site is best viewed at 1024x768 resolution.
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Is your site content available on CD or DVD? This would be
helpful for dial-up users.
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As of right now, we have made the decision
that www.ASLBible.com
will only be available online, not through CD or DVD
distribution.
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Some of the advertisements I see on the site are pretty
strange for a Bible site. What's going on?
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ASLBible.com is a free website. Our users are not charged a
fee to access any of our online information. But, we do have to
have income from some source in order to stay online. Our
advertisements are our primary source of income. They are
created and maintained by Google.
Some advertisements are linked to ads purchased by companies that want to advertise next to relevant content, based on a set of keywords they specify. Such offers are administered, sorted and maintained by Google Adsense.
ASLBible.com does not endorse any of the advertising offers. You should evaluate all such offers for yourself and investigate fully all claims made by the web sites presented, before
deciding to follow an ad link or entering into any personal or financial
transactions with these sponsors.
Please see our Terms
and Conditions page for more information.
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